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RobinBook
ES

Privacy policy

1. Introduction

To protect individual rights and in compliance with current personal data protection legislation, in particular Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), Fabiana Arenare, acting under the professional name “xxxx” (hereinafter, “the OWNER”), sets out this Privacy Policy.

It explains how personal data that may be collected through the website genesisramirez.com (hereinafter, “the website”) is processed.
Browsing this website implies full acceptance of the provisions and terms of use set out in this Privacy Policy. If you do not agree with them, you can send an email to hola@robinbook.com.

The updated version of this Privacy Policy will be the only one applicable while the website is used, until it is replaced by another duly published version.
For more information on personal data protection, you can visit the website of the Spanish Data Protection Agency (AEPD): https://www.aepd.es

2. Data collection

Your data is collected by the OWNER.
For the purposes of data protection legislation, personal data means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, an identification number (such as a national ID) or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.

The data that may generally be collected through the website includes, among others:

  • First and last name
  • Email address
  • Phone number
  • Billing data and, where applicable, payment method data

Any other information that users voluntarily provide through contact forms, quote requests, subscriptions to communications, comments or similar means.

If other types of data are collected, users will be informed at the appropriate time.

3. Purpose of processing your personal data

The personal data that may be collected through the website is processed mainly for the following purposes:

  • Managing our relationship with you: answering your enquiries, requests for information, quotes, interior design commissions and projects related to the OWNER’s field of activity.
  • Provision of professional services: administrative, accounting and tax management arising from the contractual relationship.
  • Informational and commercial communications: sending information about services, content, resources, news or updates related to the OWNER’s professional activity, provided there is a legal basis to do so.
  • Improving the user experience on the website: browsing analysis (aggregated and anonymous, where appropriate) and improvement of content and features.

A basic commercial profile may be built from the information provided (for example, the type of services enquired about or contracted) in order to offer you content and communications better suited to your interests. In no case will automated decisions be made that produce legal effects on users or similarly significantly affect them.
The data provided will be kept for as long as the contractual or commercial relationship with the user is maintained, or for as long as it is needed for the purpose for which it was collected, unless the user requests its erasure, and for the periods required to comply with legal obligations and address possible liabilities.

The data will be included in the corresponding records of processing activities owned by the OWNER.

4. Legal basis for processing your data

The legal basis that allows the OWNER to process your personal data is:

  • Performance of a contract or pre-contractual measures (art. 6.1.b GDPR): when processing is necessary to manage quote requests, service commissions, project management, invoicing and other tasks arising from the professional relationship.
  • Compliance with legal obligations (art. 6.1.c GDPR): when necessary to comply with tax, accounting, consumer, anti-money-laundering or other applicable obligations.
  • Legitimate interest of the OWNER (art. 6.1.f GDPR): for the internal management of the website, improving service quality, answering basic enquiries or defending against possible claims.
  • User consent (art. 6.1.a GDPR): for sending electronic commercial communications, newsletters or subscriptions to content, where applicable. Users may withdraw this consent at any time.

5. Data recipients

As a general rule, users’ personal data will not be disclosed to third parties, except in the cases indicated below or where there is a legal obligation:

  • Service providers acting as data processors (for example, hosting services, management tools, tax and accounting advisers, email services, etc.), with whom the OWNER has signed the corresponding data processing agreements in accordance with art. 28 GDPR.
  • Public administrations and competent authorities, in the cases provided for by law and for the purposes defined therein, such as tax bodies, courts and tribunals or others that may apply.

In any case, any disclosure of personal data will respect the safeguards required by current data protection legislation.

6. International data transfers

As a general rule, no international transfers of personal data to third countries or international organisations outside the European Economic Area are planned.
If, for the provision of certain services (for example, email marketing tools, cloud storage, forms, etc.), international data transfers are necessary, the OWNER will ensure that such transfers are made to countries or organisations with an adequate level of protection or through appropriate safeguards (such as standard contractual clauses approved by the European Commission), in accordance with articles 44 et seq. of the GDPR.

Where applicable, users will be duly informed of such transfers and of the applicable safeguards.

7. Use of cookies

On your first visit to the website, an explanatory banner about the use of cookies will appear, giving you the option to accept all cookies, configure them or reject non-technical ones.
The website may use:

  • Technical cookies: essential for the platform to work.
  • Preference or personalisation cookies (where applicable).
  • Analytics and/or advertising cookies (where applicable and always with the user’s prior consent).

Users can configure cookies at any time through the settings panel provided for this purpose or through their browser settings.
For detailed information on the cookies used, their purpose and configuration options, see the website’s [Cookie Policy].

8. User rights

Users are informed that, under the terms established by current legislation, they may exercise the following data protection rights before the OWNER:

  • Right of access: to obtain confirmation as to whether or not personal data concerning them is being processed and, if so, to access it.
  • Right to rectification: to request the rectification of inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): to request the erasure of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
  • Right to object: to object to the processing of their data in certain circumstances and on grounds relating to their particular situation.
  • Right to restriction of processing: to request that the processing of their data be restricted in certain cases.
  • Right to data portability: to receive the personal data concerning them that they have provided to the OWNER in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract and is carried out by automated means.
  • Right not to be subject to automated individual decision-making, including profiling, under the terms established in the GDPR.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data infringes the applicable legislation.
Unless users object by sending an email to hola@robinbook.com, their data may be used to send commercial information related to the OWNER’s services, provided there is a legal basis to do so.
The data provided will be kept for as long as the commercial relationship is maintained or for the years required to comply with legal obligations and address possible liabilities.

9. Procedure for exercising rights

Users are responsible for ensuring that the information they provide through this website is truthful, accurate and up to date, and undertake to report any changes. Users will be liable for any false or inaccurate information they provide and for any damage this may cause to the OWNER or to third parties.

You may exercise your data protection rights by means of a written and signed request addressed to the OWNER, with the reference “Data protection”, attaching a copy of your national ID or equivalent document, at any of the following addresses:

  • By post:
    Fabiana Arenare
    **Calle
    **Medellín, Colombia
  • By email:
    To the address hola@robinbook.com from the same email address you used to register or contact us, clearly stating the right you wish to exercise.

These rights will be addressed within a maximum of 1 month from receipt of the request, a period that may be extended to 2 months if required by the complexity or number of requests, in accordance with current legislation.

All of the above is without prejudice to the obligation to keep certain data under the legal terms and until any liabilities arising from the processing or, where applicable, from the contractual relationship have expired.
In addition, under data protection legislation, users who so wish may arrange what happens to their data after their death, as provided for in the applicable legislation.

10. Data security

The information will be stored and managed with due confidentiality, applying the technical and organisational security measures necessary to prevent unauthorised access, alteration, loss or unlawful processing of your personal data, in accordance with the GDPR and the LOPDGDD.

However, users should bear in mind that the security of computer systems is never absolute. When personal data is provided over the internet, that information could be collected without their consent and processed by unauthorised third parties. The OWNER accepts no liability for the consequences such acts may have for users if the information was provided voluntarily and reasonable security measures were applied.

11. Changes to the Privacy Policy

The OWNER reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as to changes in professional practice or in the operation of the website.

In such cases, the OWNER will announce the changes on this page reasonably in advance of their implementation, indicating the date of the last update.

12. Acceptance and consent

Users declare that they have been informed of the conditions regarding personal data protection, accepting and consenting to its processing by the OWNER in the manner and for the purposes indicated in this Privacy Policy.

In particular, by ticking the corresponding boxes, users specifically consent to receiving commercial communications and to the use of non-technical cookies, without prejudice to the configuration options available.

13. Identification of the Data Controller

Data controller (OWNER):

Last updated: